Terms of service

Introduction

Gala India Candles Private Limited owns the domain name themaevastore.com, which serves as the Website. Your use of this Website, along with its services and associated tools, is regulated by these T&Cs, including any relevant policies that may be referenced. By engaging in transactions or browsing the Website, you agree to comply with the applicable policies related to it. Provided that you follow these T&Cs, you are granted a limited, non-exclusive, and non-transferable right to access, view, and utilize the Website. You agree not to disrupt or attempt to disrupt the functionality of the Website in any way. Accessing any section of the Website is confirmation that you have read, understood, and expressly accepted the T&Cs hereinbelow, in its entirety.

We may modify these T&Cs at any time by updating this posting, and the revised terms will take effect as soon as they are published on the Website, without any further notice to you.

Use of website

This Website is specifically created for your personal use. You agree not to engage in any activities that involve reverse engineering, altering, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any information, software, products, or services obtained from the Website. These T&Cs outline the rules governing the sale and purchase of products between you and the Company (“Services”).

Access to the Website is restricted to individuals who can legally enter into binding contracts under the Indian Contract Act of 1872. Those classified as "incompetent to contract," such as minors and undischarged insolvents, are not permitted to use the Website. If you are under 18 years old, you must refrain from registering or making purchases on the Website.

The products and services presented on this Website are considered an "invitation to offer" to the public. When you place an order, you are making an "offer," which the Company can choose to accept or reject. All transactions will be conducted in accordance with the terms and conditions set forth below. If you provide a valid email address or phone number, the Company will inform you via email or SMS as soon as possible to confirm that your order has been received.

The Services shall include:

1. Delivery of the ordered product to you;
2. Engaging a logistics company with experience in collection and transportation to deliver your ordered products (“Logistics Supplier”) and
3. Customer support from the Company allows you to reach out via email at sales@themaevastore.com for any inquiries regarding your purchased product(s).

The full payment for the product, which may encompass applicable shipping fees or charges, must be made as outlined during the ordering process. Prices are displayed and should be paid in Indian National Rupees.

To enhance customer convenience, a range of payment options may be available through various instruments. Gala India Candles retains the right to modify, add, or remove the terms and conditions pertaining to these payment methods without prior notice. Additionally, all payment methods will always comply with the applicable laws, as well as the regulations and guidelines established by the Reserve Bank of India, issuing banks, acquiring banks, service providers, and other intermediaries involved in the transaction.

Account Information

When you use the account access feature on the Company’s websites, you authorize the Company and its representatives to retrieve necessary information from designated third-party platforms, including banks and payment gateways.

The registration is intended for individual use only, and sharing your username and password is not allowed. You may not permit multiple users on a network to access your account.

Safeguarding your account passwords is your responsibility. Should you notice any unauthorized use of your password or account or identify any security issues, you must promptly notify the Company in writing. The Company will not be liable for any damages arising from unauthorized access to your password or account, regardless of whether you were aware of the situation. Additionally, accessing or utilizing another person's information, including their address, password, order history, or any other personal data, is strictly forbidden.

Shipping

Ensuring the accuracy and completeness of the postal information you provide is your responsibility. After the logistics provider has delivered your purchased items, you will assume ownership and bear the risk of loss for the products. We cannot accept responsibility for shipping delays, lost or missing items, or incorrect deliveries that arise from errors in the information you provide.

If you receive a product that is not in perfect condition, please reach out to the Company via email us at sales@themaevastore.com to start the return process for the defective item.

Returns
Your satisfaction with your purchase is our priority. If you are not completely satisfied, you may return your items according to our Returns Policy and Returns Process. For further details, please refer to the policies available on our Website.

To be eligible for a return, products must be in brand new, unused condition, in their original packaging, and accompanied by the original invoice and all product tags. Please be aware that we cannot accept returns for items that are damaged, soiled, or altered; these items will be sent back to you.

Refunds will be processed for items returned in accordance with our policies, as outlined in the Returns Policy and Returns Process. Depending on your bank’s processing timelines, card refunds may take up to 15 business days. If you believe you have received an incorrect refund, please contact us immediately via email us at sales@themaevastore.com.

License

This Website contains various materials, including but not limited to audio, images, software, text, and icons (collectively referred to as “Content”), all of which are safeguarded by copyright under international conventions and applicable copyright laws. Use of the Content is restricted to the terms specified herein. Compliance with all instructions on this Website regarding the use of the Content is required.

Proprietary logos, service marks, and trademarks owned or utilized by the Company or other entities are featured throughout the Website. The mere display of these marks does not provide you with any license to use them. Unauthorized use of the Content may violate copyright and trademark laws, infringe upon privacy rights, and may result in civil and criminal penalties.

You may print and download excerpts from the Website for personal use, provided that you adhere to the following conditions:

• No modifications may be made to documents or related graphics from the Website.
• Graphics must not be used independently from the corresponding text.
• All copies must retain the Company’s copyright and trademark notices, along with this permission notice.

Except as permitted in this clause, no part of the Website may be reproduced, stored on any other website, or included in any public or private electronic retrieval system or service without obtaining prior written consent from the Company. All rights not expressly granted in these terms are reserved.

VISITOR MATERIAL AND CONDUCT:

Any material you submit or post on the Website, excluding personally identifiable information covered in our Privacy Policy, will be considered non-confidential and non-proprietary. The Company and its authorized representatives reserve the right to copy, disclose, distribute, incorporate, and utilize such material, including related data, images, sounds, text, or other content for commercial and non-commercial purposes. Furthermore, the Company retains the right to modify, edit, or remove any user-submitted content or conversations deemed illegal, indecent, obscene, offensive, or in violation of the Company's policies.

Moreover, the Company may disclose any information necessary to comply with applicable laws, regulations, legal processes, or governmental requests. It also reserves the discretion to edit, decline to post, or remove any content at its sole discretion.

You are not permitted to post or transmit any material on the Website that:

• Is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, incites racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, breaches confidentiality, violates privacy, or may cause annoyance or inconvenience;
• Lacks the necessary licenses and approvals;
• Promotes behavior that could be classified as a criminal offense, result in civil liability, or otherwise violate any laws or infringe upon third-party rights; or
• Contains harmful technical components, including, but not limited to, viruses, logic bombs, Trojan horses, worms, harmful software, or corrupted data.

You must not misuse the Website in any way, including but not limited to hacking.

You agree to adhere to all applicable laws and regulations, both within India and internationally, as well as the terms and conditions laid out in this Agreement and any other terms related to your use of the Website.

The Company will fully cooperate with law enforcement or court orders that require disclosing the identity or location of anyone posting material that violates these T&Cs.

Payment of Fees, Charges, Credit and Debit Cards:

We provide a Gokwik payment solution that allows you to securely enter your credit or debit card information without revealing it to our agents or employees. Our platform uses the Gokwik Payment Gateway, certified by VeriSign Secured, and complies with Payment Card Industry Data Security Standards (PCI-DSS).

We do not store credit or debit card information. While we strive to protect your data, please understand that online transmissions are never completely secure or private. Messages or information sent to this Website may be accessible to others unless explicitly stated as encrypted (such as credit card details). Using the Website or contacting the Company does not create any additional responsibilities on our part.

While we aim to process your orders quickly, we cannot guarantee activation within a specific timeframe. A contract is formed only after we have successfully verified your payment information and email address, at which point you will receive an Order Number or ID for tracking purposes. The Company reserves the right to reject any offer for any reason.

We may also partner with third-party content providers to offer bundled services for which the Company will handle payments. We aim to facilitate seamless access to these services through a single entry point. However, interruptions may occur due to technological issues, temporary internet disconnections, or other factors beyond our control. In such cases, a contract will be established once access to partner services is restored. We recommend reviewing the terms and conditions provided by our content partners.

The Company reserves the right to impose listing fees for certain listings and transaction fees based on specific completed transactions using our Services. Any fees may be adjusted at any time without prior notice. You are responsible for all charges, fees, taxes, and assessments related to using our Services.

If a transaction fails to be confirmed for any reason, the Company will issue a refund and notify you accordingly. We are not obligated to place a new order or compensate you for the unconfirmed transaction. Any subsequent orders will be treated as new transactions and will not be connected to the previous unconfirmed reservation.

Information Collection

When you create an account on www.themaevastore.com, we may collect personal details, such as your name, mailing address, phone number, and email address. We will securely maintain this data in our records.

Purpose of Collecting Information

You may be prompted to provide personal information whenever you engage with www.themaevastore.com. This data is utilized to improve our products, services, content, promotions, and advertising initiatives.

How We Use Your Information

The personal information we collect allows us to keep you updated on our latest products, announcements, and upcoming events. It also aids us in enhancing and delivering our products, services, content, and marketing strategies.

When Do We Share Your Information?

www.themaevastore.com does not share your personal information with unrelated third parties or our affiliates looking to offer their products and services unless you have expressly requested or permitted us to do so. We may disclose your information when necessary to protect against fraud and other criminal activities.

The integrity of your personal information

We prioritize the safeguarding of your privacy as a fundamental principle. We recognize that you and your personal information are among our most valuable assets. We securely store and process your data, including any sensitive financial details as defined by the IT Act, on computers protected by appropriate physical and technological security measures and protocols in compliance with the IT Act.

Security Policy

What Are Cookies and How Does Gala India Candles Use Them?

A cookie is a small data file created by a website to save information on your personal computer for future retrieval. We may use cookies for administrative purposes, such as remembering your preferences for specific products or storing your password, so you don’t have to input it every time you visit our site. If you wish to avoid cookies, you can modify your browser settings to reject or limit them to certain sources. Please refer to your browser’s Help section for guidance on how to manage cookie settings.

Links to Other Websites

Our Website provides links to third-party sites for your convenience. By clicking these links, you will be redirected away from our Website. The Company does not control or take responsibility for these external websites, their content, or their availability. As such, we do not endorse them, nor do we make any claims regarding the materials found on these sites or the outcomes of using them. Accessing linked third-party websites is at your own risk. Furthermore, the Company is not liable for any transmissions originating from these linked sites.

The Company is not responsible for any errors, omissions, or representations found on our pages or on linked websites. We do not endorse any advertisers featured on our pages or linked sites. It is advisable to independently verify any information before relying on it.

Secure Socket Layer – Safeguarding Your Online Order Information

At www.themaevastore.com, we implement Secure Sockets Layer (SSL) encryption on all pages where personal information is collected. To make purchases through our service, you need to use a browser that supports SSL, such as Safari, Firefox, or Internet Explorer. This ensures that your personal information remains confidential during transmission over the Internet.

We utilize the Gokwik Payment Gateway, which is VeriSign Secured certified and complies with the Payment Card Industry Data Security Standards (PCI-DSS).

Availability

The products and services displayed on this Website may not be available for purchase in your particular country or region. The inclusion of these products or services does not guarantee their availability in your area, contact us email us at sales@themaevastore.com.

Website Access and Data Downloads

While the Company aims to maintain continuous access to the Website around the clock, there may be various factors outside of our control that could interfere with your access or use. These factors may include, but are not limited to, internet outages, telecommunications failures, or maintenance activities performed on the Website. Therefore, the Company cannot be held liable for any losses or damages arising from your inability to access or use the Website at any given time.

Account Information

By using the account access feature on the Company's websites, you grant permission for the Company and its representatives to access third-party sites, including banks and payment gateways, as specified by you to retrieve the necessary information.

Each account is meant for individual use only. Sharing your username and password with others or allowing multiple users to access the account via a network is strictly prohibited. You are responsible for safeguarding your passwords and must inform the Company immediately in writing if you detect any unauthorized use of your password or account, or any security breaches. The Company is not liable for any losses you may incur due to unauthorized use of your password or account, regardless of whether you were aware of it. Under no circumstances should you use another person's password.

User Responsibilities

The Company is only responsible for the transactions you complete through the Website. We do not have any obligation to screen, censor, or regulate transactions, including verifying their legality according to the laws applicable in your jurisdiction.

You agree to follow any additional procedures and guidelines related to the use of the Services, which may be updated over time. Furthermore, you commit to complying with all applicable laws and regulations concerning the use of the Services for each transaction.

You confirm that you are of legal age to enter into a binding agreement and that you are not prohibited from accessing the Services under Indian law or any other relevant regulations.

As a condition of using the Website, you guarantee that you will not engage in any illegal activities or use it in a way that could harm, disable, overload, or impair it, or interfere with other users’ ability to access and enjoy it.

You also affirm that you are the authorized user of the credit card or account linked to any transactions conducted through the Website. The Company will not be held responsible for any financial losses, inconveniences, or distress arising from the misuse of your ID, password, credit card number, or account information while using the Website or its Services.

Additionally, you agree to (a) provide accurate, complete, and up-to-date information about yourself and any beneficiaries as requested in the registration form on the Website; and (b) promptly update such information to maintain its accuracy. If you provide information that is false, misleading, outdated, or incomplete, or if the Company has reasonable grounds to suspect any information is inaccurate or misleading, we reserve the right to suspend or terminate your registration and deny you access to the Website and Services, both current and future. You also grant the Company permission to share such information with third parties to facilitate the provision of Services.

Changes to Security and Privacy Policy

The policy outlined on www.themaevastore.com is subject to periodic revisions or modifications without prior notice. We recommend checking this policy frequently for any updates.

A contract for any service provided by the Company is only considered finalized once full payment has been received and acknowledged by the Company.

If, at any time during or after your request for Services, the Company has reasonable grounds to suspect that the request is unauthorized, that the information provided is incorrect, or that any details have been misrepresented, it reserves the right to take necessary actions, which may include canceling your registration without prior notification. In such instances, the Company will not be held liable for any losses or damages that may arise from the cancellation of services.

In addition to any other remedies available under these Terms and Conditions (T&Cs), the service terms, or applicable laws, the Company may take actions such as limiting your activities, terminating your listings, informing other users of your conduct, and temporarily or permanently suspending or revoking your registration if:

• You breach these T&Cs, the service terms, or any related documents.
• The Company is unable to verify or authenticate the information you provided.
• The Company believes your actions may infringe upon third-party rights, violate applicable laws, or expose you, other users, or the Company to potential liability.

The Company holds the discretion to reinstate users who have been suspended at any time. If you have been indefinitely suspended, you may not register or attempt to register with the Company or use the website in any capacity until reinstatement is granted.

Furthermore, should you violate these T&Cs, the service terms, or any related documents, the Company reserves the right to recover any amounts owed to it and may pursue legal action as deemed necessary. You also agree to indemnify the Company against any claims or liabilities and will not hold the Company responsible for any losses or damages arising from actions taken to protect its interests and those of its legitimate customers, which includes denying or canceling any services due to suspected fraudulent transactions.

Disclaimer

The Company strives to deliver accurate information on the Website and has exercised reasonable care; however, it may modify or update content—including products, services, and pricing—at any time without prior notification. The material on the Website may be outdated, and the Company does not commit to refreshing or updating such content.

Additionally, the Company is not liable for events beyond its reasonable control, including but not limited to issues with third-party communication networks (like your internet service provider), natural disasters, or actions taken by third parties.

Miscellaneous

Third-Party Conditions: You agree to adhere to the terms and conditions established by any third party you engage with, including payment obligations and rules regarding the availability and use of their products or services. Some third-party providers may require you to sign a liability waiver before participating in their services or activities. Any violation of these rules may result in the cancellation of your registration, denial of access to relevant products or services, forfeiture of any fees paid for registration, and the Company charging your account for costs incurred due to your violation.

Interpretation, Number, and Gender: These terms and conditions apply equally to both singular and plural forms. Pronouns shall encompass all corresponding gender forms as needed. The terms "include," "includes," and "including" shall be understood as meaning "without limitation." Unless stated otherwise, references to "herein," "hereof," "hereto," and similar terms relate to this entire agreement.

Severability: Should any part of these terms be found invalid or unenforceable, that specific provision will affect only that clause and will not invalidate the remaining provisions, which shall remain in full effect.

Heading: The headings within this agreement are provided for convenience only and do not influence the interpretation or limitation of the terms and conditions, notices, or your rights regarding the use of this Website or any other pages within the Company Websites or its partners.

Relationship: No provision within any agreement, terms, notices, or rights to use this Website shall establish a partnership between you and the Company. Neither party shall have the authority to bind the other in any capacity.

Information Updates: You acknowledge that the Company diligently provides services and strives to minimize inconvenience. However, the information, software, products, and services on the Company’s websites or through other sales channels may occasionally contain inaccuracies or typographical errors, which will be corrected as soon as they are identified. The Company may implement periodic enhancements or changes to the Website without prior notification. Advice obtained from sources other than authorized representatives of the Company through the Website should not be relied upon for decision-making.

Modifications: The Company reserves the right to modify the terms, conditions, and notices applicable to the Website, including any associated charges. You are responsible for regularly reviewing these T&Cs.

No Waiver: Any waiver of provisions within these T&Cs by the Company must be documented in writing and signed by an authorized representative to be binding.

Dispute Resolution: In the event of a dispute between you and the Company arising from your use of the Website, the matter shall be submitted to arbitration in Tamil Nadu. Proceedings will be conducted in English and governed by the Arbitration and Conciliation Act, 1996 (as amended). A sole arbitrator appointed by the Company will oversee the arbitration, and the resulting award shall be final and binding.

Governing Law and Jurisdiction: This legal notice shall be governed by Indian law. Any disputes arising in connection with this notice shall fall under the exclusive jurisdiction of the courts in Tamil Nadu, India.

Contact us

For any questions or feedback regarding this Website (excluding copyright infringement inquiries), please feel free to reach out to us. You can contact us via send an email to sales@themaevastore.com.

Product and Price Disclaimer

Online Purchase Terms and Conditions: By placing an order for products and services through this Site, you agree to comply with these Purchase Terms and Conditions.

Please note that we may update information, including pricing, for products and services on the Site.

The Site may change any descriptions, images, features, content, specifications, products, and pricing at any time without prior notice. We are dedicated to correcting any identified errors and retain the right to cancel any advertised offers or fix inaccuracies and omissions, even if an order has already been submitted. If a product is inaccurately listed due to typographical, photographic, or technical errors, or incorrect pricing information from suppliers, Gala India Candles Private Limited reserves the right to reject or cancel any orders placed for that product at the incorrect price.

Grievance officer

By IT Act and rules made there under, the name and contact details of the Grievance Officer are provided below:

Attention: Mitali Sagar

Address: 10/9 to 1/10/10, Madurai Bye pass road, Sankaraperi, Thoothukudi, Tamil Nadu, 628002

Email: bdm@themaevastore.com

Time: 9.30 am – 6 pm