Spa Clear Glass Candle

No Returns for Non-Defective Products: Returns will not be accepted for items delivered in perfect condition without any damage or defects.

Wrong or Defective Product: If you receive a wrong product or a product with a genuine defect, we will offer a replacement or full refund after verification.

Delivery Issues: Refunds will not be issued if the order could not be delivered due to incorrect address or refusal.

Return Conditions & Gifts: Returned products must include all original packaging. Gift items are eligible only for exchange.

At Maeva, we strive to provide our customers with the best products and services. However, due to logistical constraints, we are unable to accept returns once a product has been delivered. Instead, we offer a replacement for issues like torn packaging or damage during transit. To be eligible for a replacement, please share an unboxing video with us within 24 hours of receiving your order.

Please note that Maeva is not responsible for any damages that occur after delivery. We appreciate your patience and ask that you allow 1 to 3 weeks from the time you raise your case for us to process your request.

All claims for shortages or damages must be reported to customer service on the day of delivery via email at sales@themaevastore.com. If your order was COD or prepaid, the refund will be processed via bank transfer upon payment confirmation. We will request your bank details, and the refund will be credited to your account within 4 to 5 business days.

All of our Products undergo extreme R&D at certified facilities. However, we understand that taste is a personal choice. If you are dissatisfied or do not like our products for any reason, please feel free to write to us for candid feedback at sales@themaevastore.com, and we will work on our product.

Cancellation Policy

Before Shipment

If the order or the item(s) that you want to cancel has not been shipped, you can write to our customer support team at sales@themaevastore.com (Monday to Friday, 9:30 AM TO 6 PM our team does not work on Saturdays and Sundays)

In case of order cancellation, please contact us within 24 hours, as we ship the order the next day or within 2 days.

After Shipment dispatch

Once an order has been dispatched, cancellations are no longer possible. If you do not wish to accept the delivery, you can refuse it upon arrival. Once the product is returned to us and passes our quality inspection, we will process a refund or replacement.

Return Policy

• No returns will be offered on Items that have been delivered without any damages or defects.

• Suppose the product is wrongfully delivered (a different SKU than the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect. In that case, we are open to extending a full refund or re-fulfilling your order against the return of the product subject to the fact of such a defect being established. 

• No refunds will be given if the customer provided a wrong or incomplete shipping address, our shipping agency made X failed delivery attempts, and/or the package was refused by the recipient. 

• Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;

• All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)

Returning a gift -

1. We understand if the gift does not work for you. Please email us at sales@themaevastore.com for assistance in returning the item.

2. All the above conditions regarding the return of goods also apply to the return of gifts.

3. You cannot obtain store credit for a returned gift item; however, we can process a gift exchange for another item.

Eligibility for Refund/Replacement

Maeva offers its customers a refund/replacement only if they are eligible for a refund or a replacement based on the guidelines/rules set by the Company below. You must raise a return/exchange request for a product within 48 hours of its delivery with a video of the unboxing.

Eligibility criteria :

• For delicate products, some shedding is normal and should not be considered a sign of damage.

• If the product gets damaged in transit (damages can be caused in transit but are usually very unlikely as the products and packaging are developed to withstand transit)

• An unboxing video is mandatory to claim shortage or damage in transit.

Steps to obtain a Refund/Replacement:

• Contact our Customer Support team by sending a mail to sales@themaevastore.com within 48 hours of receiving the order.

• Provide us with your Order details and your request to replace/refund your order for the stated reason. Kindly email a video of the product (proof of damage) and the invoice for our reference. Our team will review and investigate the image/s and get back with a resolution within 24-48 hours.

• In case the pick up of the products is warranted, we will request you to arrange for a return pick-up, and we will initiate the refund or replacement process once the product is received on our end.

• If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the total amount.

• Any claims for refund/replacement should accompany proper photographic/videographic evidence.

Returns will not be accepted under the following conditions:

• The product is damaged due to misuse

• The serial Number is tampered with.

• Product seals are broken, the product has been used, or if it has already been opened.

• If the request is initiated after 48 hours of order delivery